Refund policy

Govis Bloom Refund & Return Policy

1. Supplier‑Specific Return Policies

Govis Bloom partners with multiple boutique suppliers through Spocket.
Because each supplier has its own return rules, return eligibility varies by product.

Every item follows the exact return policy of its supplier, including:

  • Return windows

  • Conditions for acceptance

  • Restocking fees (if any)

  • Non‑returnable items

  • Exchange or replacement rules

The supplier’s return policy is displayed on each product page.

2. Review the Product Page Before Purchasing

Each product page includes a Returns & Refunds section outlining the supplier’s rules. Customers are responsible for reviewing this information before completing a purchase.

If a product is marked non‑returnable, this will be clearly stated.

3. How to Request a Return

If your item is eligible for a return based on the supplier’s policy, email us at:

support@govisbloom.com

Include:

  • Order number

  • Product name

  • Reason for return

  • Photos (if applicable)

We will contact the supplier and coordinate the return on your behalf.
Approval is based on the supplier’s decision.

4. Damaged, Defective, or Incorrect Items

If your item arrives damaged or incorrect, notify us within 48 hours of delivery.

Provide:

  • Photos of the issue

  • Packaging images

  • Order details

We will work with the supplier to resolve the issue quickly through replacement or refund, depending on supplier policy.

5. Refunds

Refunds are issued only after the supplier approves the return and confirms the item has been received in acceptable condition.

Refunds are processed to the original payment method.

Shipping fees are non‑refundable, unless the supplier explicitly allows it.

6. Non‑Returnable Items

Some suppliers do not accept returns on:

  • Personal care items

  • Opened or used products

  • Clearance items

  • Custom or made‑to‑order items

If a product is non‑returnable, this will be stated on its product page.

7. Order Cancellations

Orders cannot be canceled once they have been processed by the supplier.
If the order has not yet been fulfilled, we will attempt cancellation, but approval is not guaranteed.

8. Late or Missing Refunds

If your refund has been approved but not received:

  1. Check your bank account

  2. Contact your bank or card issuer

  3. Email us at support@govisbloom.com